The owner and pharmacist of Williamson Road Pharmacy in Virginia, Ashok Pinnamaraju, possesses more than a decade of experience in the field. He began his career as a pharmacist at Walgreens and later served as the owner of Lexcare Pharmacy. Throughout his career, Ashok Pinnamaraju has maintained a strong commitment to customer service and both he and his company have a reputation for providing superior patient care.
Good customer service plays an essential role in maintaining and increasing customer satisfaction and retention for pharmacies. Fortunately, there are several simple ways to ensure pharmacy customers receive top-quality service. Below are a few examples:
- Train employees well. Although many pharmacy owners try hiring employees with great people skills, these skills still need development through ongoing training. All pharmacy employees should receive routine training to maintain standards of positive and friendly behavior toward customers.
- Listen. Few things infuriate customers as much as feeling ignored. Combat this by giving customers a chance to share their feelings or express concerns. Further, pharmacies can request feedback from customers about what they should improve and interact with their customers through social media.
- Take responsibility. Taking responsibility for a mistake allows pharmacies to demonstrate that they value their customers. Any problems or complaints should be handled quickly, and customers should receive a personal notice if their prescription is delayed. Apology notes, small discounts, and gift cards also show customer appreciation following an issue.
- Go the extra mile. Offering extra services can help a pharmacy stand out from the competition and demonstrate customer value. Whether a pharmacy special orders a product or home delivers prescriptions to a customer without a car, customers notice the extra effort and are more likely to return.
Tuesday, June 20, 2017
Monday, May 15, 2017
As the owner of Williamson Road Pharmacy in Roanoke, Virginia, Ashok Pinnamaraju leverages 12 years of pharmacist experience to meet the needs of clients. In his free time, Ashok Pinnamaraju enjoys staying active by playing tennis.
Warming up before any sport lowers your risk of injury and better prepares you to engage in rigorous activity. In tennis, dynamic warm-ups take on even greater importance.
Dynamic warm-ups involve the athlete remaining in motion throughout stretching rather than holding static positions. Not only do dynamic exercises stimulate and loosen the muscles needed to move across a tennis court, but they can also help achieve full joint movement. Try the following dynamic warm-up exercises before your next match -
1. Calf Stretch - Using a stretch band, lie down on your back and tuck the band under the ball of your foot. After bringing your leg straight up, flex your foot forwards and backwards to stretch the muscles.
2. Knee Tuck - This exercise should fully engage the hip and groin area. Start by raising your leg up toward your chest and holding your knee with your hands. In one fluid motion, rise onto the ball of your other foot and take a step forward onto the tucked leg. For an added stretch, end the move by holding a lunge for three seconds before moving to the opposite leg. This exercise will help you extend and mobilize multiple parts of your body at once for a full stretch.
Friday, April 21, 2017
For more than a decade, Ashok Pinnamaraju has been working as a pharmacist. Starting his career at Walgreens in Minnesota, he soon became part-owner of a Lexcare Pharmacy and now serves as owner of the independent Williamson Road Pharmacy in Roanoke, Virginia. When he’s not overseeing the daily operations of his business, Ashok Pinnamaraju enjoys playing tennis.
Tennis players employ several racket grips over the course of a game. The grip depends on which bevel the heel pad and index knuckle of the hand rest upon when holding the racket. Here are a few of the more popular tennis racket grips:
- Continental. Also known as the hammer or chopper grip, the continental grip is ideal for serves, overheads, slices, and volleys. Although it is the standard grip for many shots, the continental lacks consistency and makes adding topspin difficult. For this grip, both the index knuckle and heel pad are on bevel two.
- Eastern forehand. With the index knuckle and heel pad on bevel three, this grip is best suited for fast, flat shots. Due to the hand positions, most shots made with an eastern forehand grip come from waist level. Unfortunately, players using this grip cannot control high balls very well.
- Semi-western. Used for both forehand and backhand swings, the semi-western has become the preferred grip for forehand swings due to its ability to provide power and topspin while maintaining control. To hold a semi-western grip, the index knuckle and heel pad must be on bevel four.